We prepare transcription, summaries and agreement extraction for conversations you are authorised to use. Voice interaction projects define permitted tasks and human handover. Languages, audio quality and interruptions are tested with representative samples.
What we deliver
Transcripts and summaries in a defined working format
Identification of agreements, reasons and outstanding tasks
Voice workflow and handover when included
When it fits
You need to document conversations or collect initial request details by voice.
What we need to get started
Authorised audio samples, languages and the procedure to support.
How we evaluate results
Accuracy of extracted information
Time to prepare notes
Handovers and completed tasks
Practical applications
From a problem to a practical application.
Illustrative scenarios to explain the service. We define the final application with you using your data and working practices.
01
Post-conversation summary
After an authorised conversation, the team receives a transcript and summary of agreements, owners and next steps. Notes are reviewed before inclusion in follow-up.
02
Initial voice intake
A person describes a request by voice. The assistant captures the reason and agreed details and prepares handover to the person or process responsible.
Project objective
Better use of conversations and less manual record keeping.
How we work
Start with a defined scope. Expand with results.
We agree on the process, who reviews the work and how to measure the initial phase. We then integrate the solution and define ongoing monitoring.
01
Understand the work
Explore the process with your team: tasks, available information, tools and bottlenecks.
02
Test your cases
Use representative examples to assess usefulness, quality and effort before expanding the solution.
03
Connect and deliver
Integrate the workflow, configure access and document how to use it and review its results.
04
Measure and improve
Compare results with agreed criteria and prioritise adjustments based on usage, incidents and cost.
Connected services
A solution connected to your operations.
We can combine these ecosystem capabilities according to the agreed scope and the tools you already use.
