Software and SaaS development
Digital products that solve, scale and evolve.
Insights
Ideas to build and operate better.
Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.
Editorial themes
AI, automation and data
AI systems for real-world processes.
Marketing, ecommerce and marketplaces
Demand, catalogue, partners and conversion.
Communications and customer care
Every conversation in the right channel.
Cloud, infrastructure and operations
Available, observable and ready services.
results
18 results
Comunicaciones y atención al cliente6 min
Customer Data Access in Support: Show the Right Context Without Exposing Unnecessary Information
Define what information each agent needs to resolve a case, and how to limit, retrieve, and log access without replicating unnecessary data.
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Desarrollo de software y SaaS7 min
Exporting Data from a SaaS: Scope, Permissions, and Security Controls
A useful export starts by defining which data leaves the system, who can request it, and how the file is protected. This guide offers practical design criteria.
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Integraciones, APIs y sistemas conectados6 min
Integrations with Time Limits: How to Design Timeouts and Cancellations That Protect Business Processes
Set how long each integration can wait, decide what happens when the limit expires, and recover uncertain outcomes without duplicating actions or leaving processes stuck.
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Desarrollo de software y SaaS6 min
Plans and Features in a SaaS: How to Define What Each Customer Can Do
Separate plans, features, limits, and permissions to offer flexible options without duplicating rules or creating inconsistencies between the interface and the API.
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Desarrollo de software y SaaS6 min
How to Detect Permission Debt in a B2B Application Before It Becomes an Operational Risk
A practical permissions review can uncover inherited access, ownerless accounts, and excessive privileges before they disrupt operations or create unnecessary risk.
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Integraciones, APIs y sistemas conectados6 min
Integration Sandboxes: When to Use One and How to Keep It Close to Production
An integration sandbox lets you validate connections without affecting live operations. Learn when to use one, what it should reproduce, and how to manage differences from production.
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Inteligencia artificial, automatización y datos6 min
Product Analytics Without Event Overload: How to Decide Which Actions to Instrument
Learn how to choose product analytics events and properties based on real decisions, reduce noise, and verify that your data is reliable before using it to guide product work.
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Desarrollo de software y SaaS6 min
Shared or Separate Database per Customer: How to Choose Data Isolation for a SaaS
Compare shared databases, separate schemas, and dedicated databases to choose the data isolation model that fits your SaaS risks, customers, and team.
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Operación, observabilidad y mejora continua7 min
When to Use a Work Queue: Signs, Limits, and Rules for Moving Beyond Email or Chat Case Management
Learn when a shared inbox no longer works and how to design a work queue with priorities, owners, and traceability that supports daily operations.
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Operación, observabilidad y mejora continua8 min
When a Spreadsheet Stops Being Enough and It’s Time to Move to a System
A spreadsheet can support useful processes for years. This framework helps identify when its flexibility becomes an operational risk.
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Operación, observabilidad y mejora continua7 min
How to Decide Whether a Process Needs Full History, an Audit Trail, or Operational Traceability
Learn to distinguish functional history, audit trails, and operational traceability to record the right events, protect data, and provide useful evidence.
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Integraciones, APIs y sistemas conectados8 min
How to Decide Which Data to Include in an Integration Event
A practical framework for deciding which data travels in an event, which data is retrieved later, and how to avoid dependencies, stale data, and security risks.
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