We combine meaning-based search, exact terms and filters. The index and ranking are adjusted using real user queries. References, categories and permissions are retained so each result can be opened and checked.
What we deliver
Index with agreed sources, categories and permissions
Search interface with filters and relevance ranking
Reference queries for evaluating improvements
When it fits
Users know what they need but not the exact name or reference.
What we need to get started
Your catalogue or documents and examples of searches that currently perform poorly.
How we evaluate results
Relevance of top results
Searches without useful results
Time to find the content
Practical applications
From a problem to a practical application.
Illustrative scenarios to explain the service. We define the final application with you using your data and working practices.
01
Find a suitable solution
A buyer describes equipment use and required characteristics. Search presents relevant records with attribute filters to compare catalogue options.
02
Locate documentation
An operator enters an error message. Search returns related guides and notes with references and dates to locate the appropriate document.
Project objective
More relevant results and less time searching.
How we work
Start with a defined scope. Expand with results.
We agree on the process, who reviews the work and how to measure the initial phase. We then integrate the solution and define ongoing monitoring.
01
Understand the work
Explore the process with your team: tasks, available information, tools and bottlenecks.
02
Test your cases
Use representative examples to assess usefulness, quality and effort before expanding the solution.
03
Connect and deliver
Integrate the workflow, configure access and document how to use it and review its results.
04
Measure and improve
Compare results with agreed criteria and prioritise adjustments based on usage, incidents and cost.
Connected services
A solution connected to your operations.
We can combine these ecosystem capabilities according to the agreed scope and the tools you already use.
