We classify messages by intent, urgency and responsible team. Required data is extracted, responses drafted and tasks or tickets created according to the agreed workflow. The original message preserves full context for the person handling the case.
What we deliver
Documented categories, priorities and assignment rules
Message summaries and draft responses for review
Tasks or tickets linked to the source message
When it fits
A shared inbox mixes topics and makes responsibility for requests unclear.
What we need to get started
Message samples, responsible teams and priority and response rules.
How we evaluate results
Classification accuracy
Time to assignment
Requests awaiting attention
Practical applications
From a problem to a practical application.
Illustrative scenarios to explain the service. We define the final application with you using your data and working practices.
01
Shared inbox
An inbox receives sales questions, administrative notices and support requests. Each message is summarised and assigned using team rules, retaining a link to the original.
02
Request tracking
An email request becomes a ticket with its reason, necessary details and attachments. The owner reviews the summary and prepares a response using the captured context.
Project objective
Fewer unattended requests and clearer ownership.
How we work
Start with a defined scope. Expand with results.
We agree on the process, who reviews the work and how to measure the initial phase. We then integrate the solution and define ongoing monitoring.
01
Understand the work
Explore the process with your team: tasks, available information, tools and bottlenecks.
02
Test your cases
Use representative examples to assess usefulness, quality and effort before expanding the solution.
03
Connect and deliver
Integrate the workflow, configure access and document how to use it and review its results.
04
Measure and improve
Compare results with agreed criteria and prioritise adjustments based on usage, incidents and cost.
Connected services
A solution connected to your operations.
We can combine these ecosystem capabilities according to the agreed scope and the tools you already use.
