Software and SaaS development
Digital products that solve, scale and evolve.
Insights
Ideas to build and operate better.
Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.
Editorial themes
AI, automation and data
AI systems for real-world processes.
Marketing, ecommerce and marketplaces
Demand, catalogue, partners and conversion.
Communications and customer care
Every conversation in the right channel.
Cloud, infrastructure and operations
Available, observable and ready services.
results
86 results
Estrategia y evolución de producto digital7 min
Product Decision Log: How to Document the Why Without Creating Bureaucracy
A lightweight decision log preserves the context behind product choices, clarifies the reasoning that supports them, and makes it easier to revisit them when circumstances change.
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Integraciones, APIs y sistemas conectados7 min
Idempotency in APIs: How to Prevent Duplicates Without Hiding Errors
An idempotency key lets you retry sensitive operations without repeating their effects. Learn how to define its scope, handle concurrency, and respond to errors.
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Desarrollo de software y SaaS6 min
Shared or Separate Database per Customer: How to Choose Data Isolation for a SaaS
Compare shared databases, separate schemas, and dedicated databases to choose the data isolation model that fits your SaaS risks, customers, and team.
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Desarrollo de software y SaaS6 min
Offboarding a B2B SaaS Customer: Control Access, Data, and Integrations
Treat customer offboarding as a verifiable workflow. Revoke access, handle data and integrations, and confirm that no active dependencies remain.
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Operación, observabilidad y mejora continua7 min
When to Use a Work Queue: Signs, Limits, and Rules for Moving Beyond Email or Chat Case Management
Learn when a shared inbox no longer works and how to design a work queue with priorities, owners, and traceability that supports daily operations.
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Inteligencia artificial, automatización y datos7 min
Shadow Mode in Automation: How to Validate Decisions Before Affecting Operations or Customers
Shadow mode compares an automated decision with real operations before activation, helping teams identify risks and make evidence-based choices.
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Cloud, infraestructura y operación7 min
Maintenance Windows for Digital Services: How to Decide When to Intervene, Who to Notify, and How to Roll Back
Plan digital maintenance using impact, communication, rollback, and validation criteria to reduce technical and operational risks.
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Operación, observabilidad y mejora continua8 min
When a Spreadsheet Stops Being Enough and It’s Time to Move to a System
A spreadsheet can support useful processes for years. This framework helps identify when its flexibility becomes an operational risk.
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Estrategia y evolución de producto digital7 min
How to Define the Scope of a Digital Pilot Without Disrupting Operations
Define users, cases, exceptions, and dependencies to run a representative, safe digital pilot that can guide the next decision.
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Estrategia y evolución de producto digital8 min
How to Decide Whether a Business Need Requires a New Feature, a Process Change, or Training
A practical framework for distinguishing a product gap from a process, data, permissions, user experience, or adoption issue before prioritizing development.
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Operación, observabilidad y mejora continua7 min
How to Decide Whether a Process Needs Full History, an Audit Trail, or Operational Traceability
Learn to distinguish functional history, audit trails, and operational traceability to record the right events, protect data, and provide useful evidence.
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Integraciones, APIs y sistemas conectados7 min
Shared Process States: How to Avoid Different Interpretations Across Systems
A shared state model prevents discrepancies between applications, clarifies ownership, and helps detect stalled processes before they affect customers.
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