Software and SaaS development
Digital products that solve, scale and evolve.
Insights
Ideas to build and operate better.
Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.
Editorial themes
AI, automation and data
AI systems for real-world processes.
Marketing, ecommerce and marketplaces
Demand, catalogue, partners and conversion.
Communications and customer care
Every conversation in the right channel.
Cloud, infrastructure and operations
Available, observable and ready services.
results
54 results
Integraciones, APIs y sistemas conectados7 min
How to Make API Integration Easier for External Developers
An integrable API helps an external team move from access to a valid operation with fewer questions. Learn how to design, test, and measure that journey.
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Inteligencia artificial, automatización y datos7 min
B2B Analytics: When to Measure by User and When by Account
Choosing between users and accounts changes how you interpret activity, adoption, and friction in B2B SaaS. Learn to define metrics that guide better decisions.
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Operación, observabilidad y mejora continua7 min
Month-End Close with Connected Data: Controls to Detect Discrepancies Early
Set cutoffs, tolerances, and owners to find differences between systems before month-end close, resolve them with evidence, and improve the next cycle.
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Desarrollo de software y SaaS6 min
Event Sourcing or a Traditional Model: How to Choose What to Store as the Source of Truth
Event sourcing stores changes as events, while a traditional model stores the current state. Compare requirements, costs, and risks before choosing an approach.
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Estrategia y evolución de producto digital7 min
Who Can Change Business Rules on a Digital Platform? A Practical Governance Framework
A practical framework for deciding which business rules teams can edit, which require approval, and which changes need technology review, testing, and controls.
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Comunicaciones y atención al cliente6 min
Customer Data Access in Support: Show the Right Context Without Exposing Unnecessary Information
Define what information each agent needs to resolve a case, and how to limit, retrieve, and log access without replicating unnecessary data.
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Desarrollo de software y SaaS6 min
Inherited SaaS Settings: How to Define Defaults and Exceptions
Design a clear settings hierarchy so each organization inherits what it needs, allows justified exceptions, and can always understand which value is currently active.
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Desarrollo de software y SaaS6 min
Changing the Administrator of a B2B SaaS Account: How to Transfer Control Without Losing Continuity
A secure transfer separates organizational ownership from individual permissions, verifies the incoming administrator, and plans for disputes, mistakes, and orphaned accounts.
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Inteligencia artificial, automatización y datos6 min
From the Number to Its Source: How to Trace a Business Metric Across Reports and Systems
Learn how to trace a metric from a report back to its sources, rules, and owners, and diagnose why two systems may show different figures.
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Desarrollo de software y SaaS7 min
How to Retire Obsolete Feature Flags Without Leaving Hidden Branches in Your Product
Learn how to decide when a feature flag is ready to retire, check its dependencies, remove alternative code paths, and validate the change without losing control of your product.
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Desarrollo de software y SaaS6 min
Test Data in Non-Production Environments: How to Choose the Right Approach
Compare synthetic data, anonymized data, and controlled copies to choose representative test data, limit information exposure, and define practical safeguards for each environment.
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Comunicaciones y atención al cliente6 min
Communication Channel Fallback: When to Switch Channels Without Duplicating Messages
Design fallback rules that distinguish temporary from permanent errors, respect preferences and permissions, and prevent duplicate messages when switching channels.
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