Software and SaaS development
Digital products that solve, scale and evolve.
Insights
Ideas to build and operate better.
Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.
Editorial themes
AI, automation and data
AI systems for real-world processes.
Marketing, ecommerce and marketplaces
Demand, catalogue, partners and conversion.
Communications and customer care
Every conversation in the right channel.
Cloud, infrastructure and operations
Available, observable and ready services.
results
31 results
Communications Care7 min
Communication preference center: from consent to operational rules
Design a preference center that turns every choice into verifiable rules by channel, purpose, frequency, and sending system.
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Comunicaciones y atención al cliente7 min
Chat escalation to agents with context: what to transfer to keep customers from starting over
Design chat escalation to agents that preserves useful context, protects sensitive data, and reduces repetition, waiting times, and reassignments.
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Cloud Operations6 min
How to verify that a backup can recover a service
A guide to designing restoration tests, validating services and data, gathering evidence, and improving operational continuity.
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Automatización, datos e IA7 min
Exception queue: automations that stop, explain, and regain control
Design an exception queue to stop, explain, and recover automations with human control, traceability, and safe actions.
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Desarrollo de software6 min
Data Contracts: How to Prevent Integrations from Breaking When Systems Change
A guide to defining verifiable data contracts, managing changes, and detecting incompatibilities before they affect integrations.
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seosite18 min
The 10 keys to a successful onsite web positioning
Learn the keys for your website to be positioned in Google
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