Software and SaaS development
Digital products that solve, scale and evolve.
Insights
Ideas to build and operate better.
Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.
Editorial themes
AI, automation and data
AI systems for real-world processes.
Marketing, ecommerce and marketplaces
Demand, catalogue, partners and conversion.
Communications and customer care
Every conversation in the right channel.
Cloud, infrastructure and operations
Available, observable and ready services.
results
47 results
Integraciones, APIs y sistemas conectados7 min
How to Make API Integration Easier for External Developers
An integrable API helps an external team move from access to a valid operation with fewer questions. Learn how to design, test, and measure that journey.
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Operación, observabilidad y mejora continua7 min
Month-End Close with Connected Data: Controls to Detect Discrepancies Early
Set cutoffs, tolerances, and owners to find differences between systems before month-end close, resolve them with evidence, and improve the next cycle.
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Integraciones, APIs y sistemas conectados6 min
Amounts, Decimals, and Rounding Across Systems: How to Prevent Differences in Business Calculations
Agreeing on precision, rounding rules, and a system of record helps prevent discrepancies across ecommerce, payments, invoicing, and accounting. This guide offers practical criteria and tests.
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Operación, observabilidad y mejora continua6 min
How to Design a Rollback Plan for Digital Changes Without Losing Data or Continuity
A rollback plan defines when to stop a change, how to restore service, and what to do with data created during deployment to limit the impact.
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Estrategia y evolución de producto digital7 min
Who Can Change Business Rules on a Digital Platform? A Practical Governance Framework
A practical framework for deciding which business rules teams can edit, which require approval, and which changes need technology review, testing, and controls.
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Estrategia y evolución de producto digital6 min
Error Messages in Digital Products: Explain the Problem and Help People Complete Their Tasks
A useful error message explains what happened, what information was saved, and what to do next. Learn how to write and validate messages in your product.
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Estrategia y evolución de producto digital7 min
Which Prototype Should You Use to Validate a Digital Idea? A Practical Guide
Choose a prototype based on the uncertainty you need to resolve, from a sketch that checks understanding to a technical test that helps uncover risks.
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Desarrollo de software y SaaS6 min
Technical Debt: How to Decide What to Fix Now and What Can Wait
Prioritize technical debt using evidence of impact, risk, and the cost of delay. Decide whether to fix, mitigate, monitor, or temporarily accept each issue.
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Comunicaciones y atención al cliente6 min
Customer Data Access in Support: Show the Right Context Without Exposing Unnecessary Information
Define what information each agent needs to resolve a case, and how to limit, retrieve, and log access without replicating unnecessary data.
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Desarrollo de software y SaaS6 min
Changing the Administrator of a B2B SaaS Account: How to Transfer Control Without Losing Continuity
A secure transfer separates organizational ownership from individual permissions, verifies the incoming administrator, and plans for disputes, mistakes, and orphaned accounts.
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Cloud, infraestructura y operación7 min
Showback or Chargeback in the Cloud: How to Allocate Costs Without Creating the Wrong Incentives
Compare cloud showback and chargeback, decide which costs you can allocate confidently, and plan a gradual transition that avoids disputes and harmful cuts.
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Desarrollo de software y SaaS7 min
Exporting Data from a SaaS: Scope, Permissions, and Security Controls
A useful export starts by defining which data leaves the system, who can request it, and how the file is protected. This guide offers practical design criteria.
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