Insights

Ideas to build and operate better.

Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.

Editorial themes

Software and SaaS development

Digital products that solve, scale and evolve.

AI, automation and data

AI systems for real-world processes.

Marketing, ecommerce and marketplaces

Demand, catalogue, partners and conversion.

Communications and customer care

Every conversation in the right channel.

Cloud, infrastructure and operations

Available, observable and ready services.

results

7 results

A date and time being converted between time zones in a digital application

Desarrollo de software y SaaS7 min

How to Manage Time Zones in Applications Without Shifting Dates or Deadlines

Learn to distinguish instants, calendar dates, and local times so you can store, display, and communicate dates consistently across applications and connected systems.

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Conceptual work queue dashboard with priorities, statuses, owners, and target dates.

Operación, observabilidad y mejora continua7 min

When to Use a Work Queue: Signs, Limits, and Rules for Moving Beyond Email or Chat Case Management

Learn when a shared inbox no longer works and how to design a work queue with priorities, owners, and traceability that supports daily operations.

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Team reviewing a dashboard that compares automated decisions with real operational decisions.

Inteligencia artificial, automatización y datos7 min

Shadow Mode in Automation: How to Validate Decisions Before Affecting Operations or Customers

Shadow mode compares an automated decision with real operations before activation, helping teams identify risks and make evidence-based choices.

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Team reviewing the criticality and service levels of internal processes.

Cloud, infraestructura y operación8 min

Which Processes Need an SLA and Which Need an Operational Expectation

A practical framework for deciding which internal processes require an SLA and which need reviewable operational targets, without inflating costs.

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Conceptual diagram of rules for routing customer service conversations

communications-care7 min

Customer service conversation routing: how to assign each case to the right team without losing context

Design routing rules that prioritize urgency, context, and capacity without increasing transfers or losing key information.

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Diagram of a digital approval workflow with states, responsible parties, and traceability

software-saas7 min

How to design digital approvals with evidence and traceability without slowing operations

A guide to turning scattered approvals into traceable digital workflows, with proportionate evidence, controlled exceptions, and operational continuity.

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erpnext7 min

What is ERP Next? What benefits does it bring?

Learn why ERPNext is a sure value for your business

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