Software and SaaS development
Digital products that solve, scale and evolve.
Insights
Ideas to build and operate better.
Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.
Editorial themes
AI, automation and data
AI systems for real-world processes.
Marketing, ecommerce and marketplaces
Demand, catalogue, partners and conversion.
Communications and customer care
Every conversation in the right channel.
Cloud, infrastructure and operations
Available, observable and ready services.
results
44 results
Cloud, infraestructura y operación7 min
Maintenance Windows for Digital Services: How to Decide When to Intervene, Who to Notify, and How to Roll Back
Plan digital maintenance using impact, communication, rollback, and validation criteria to reduce technical and operational risks.
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Operación, observabilidad y mejora continua8 min
When a Spreadsheet Stops Being Enough and It’s Time to Move to a System
A spreadsheet can support useful processes for years. This framework helps identify when its flexibility becomes an operational risk.
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Inteligencia artificial, automatización y datos7 min
How to Decide Which Decisions Should Be Made by a Person and Which Can Be Executed by Automation
A practical framework for assigning autonomy to automations based on impact, reversibility, uncertainty, context, and the ability to correct errors.
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Operación, observabilidad y mejora continua7 min
Error Budgets in Business Processes: How to Decide Which Failures Block, Alert, or Are Fixed Later
Learn how to prioritize errors in digital processes using operational criteria to block, alert, or correct them without unnecessarily slowing the business.
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Integraciones, APIs y sistemas conectados8 min
How to Decide Which Data to Include in an Integration Event
A practical framework for deciding which data travels in an event, which data is retrieved later, and how to avoid dependencies, stale data, and security risks.
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Operación, observabilidad y mejora continua7 min
How to Decide Which Data to Keep and Which to Delete in a Digital Product
A practical framework for defining data retention, archiving, anonymization, and deletion without disrupting operations or increasing risk.
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Estrategia y evolución de producto digital8 min
When to Keep a Manual Exception and When to Turn It Into a Product Rule
Learn how to decide whether an exception should remain in operations, become a configurable rule, or evolve into a stable product capability.
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Estrategia y evolución de producto digital7 min
How to decide which process to digitise first: a matrix for sound prioritisation
Learn how to select the first process to digitise with a practical matrix covering impact, urgency, operational capacity, risks and dependencies.
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Integraciones, APIs y sistemas conectados8 min
How to Decide Between Real-Time and Batch Integration Without Compromising Operations
Choose between real-time and batch integration based on the cost of delay, volume, available recovery options, and operational capacity.
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Integraciones, APIs y sistemas conectados8 min
How to Decide Which System Is the Source of Truth for Each Business Data Point
A practical framework for assigning authority to each data point, reducing conflicts between systems, and designing traceable, sustainable integrations.
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Cloud Operations7 min
Secure Credential Rotation: A Guide to Retiring Exposed Secrets
Operational framework for inventorying, replacing, and retiring exposed credentials with validation, traceability, and preventive controls.
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communications-care7 min
Operational knowledge base: how to maintain reliable answers when processes change
Turn your knowledge base into an operational system to prevent outdated answers, identify gaps, and deliver consistent support.
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