Insights

Ideas to build and operate better.

Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.

Editorial themes

Software and SaaS development

Digital products that solve, scale and evolve.

AI, automation and data

AI systems for real-world processes.

Marketing, ecommerce and marketplaces

Demand, catalogue, partners and conversion.

Communications and customer care

Every conversation in the right channel.

Cloud, infrastructure and operations

Available, observable and ready services.

results

2 results

Product and engineering team comparing technical debt risks, costs, and priorities

Desarrollo de software y SaaS6 min

Technical Debt: How to Decide What to Fix Now and What Can Wait

Prioritize technical debt using evidence of impact, risk, and the cost of delay. Decide whether to fix, mitigate, monitor, or temporarily accept each issue.

↗

Team reviewing manual exceptions and product rules in a digital operational workflow.

Estrategia y evolución de producto digital8 min

When to Keep a Manual Exception and When to Turn It Into a Product Rule

Learn how to decide whether an exception should remain in operations, become a configurable rule, or evolve into a stable product capability.

↗